Lead and oversee the New Business UW team ensuring end to end process management, start from applications receipt through to policy issuance and delivery.
Supervise the Policy Services (POS) team managing policy transactional process including alteration/changes, surrender and living benefit and other policy servicing request.
Manage the Collections team, including reconciliation of all premium payments received and ensuring accuracy and timeliness of collection processes.
Oversee daily operational activities within Individual Operations, including system enhancements and business process improvement projects.
Collaborate effectively with other departments and stakeholders, such as Product, Distribution Channels, IT, Legal, and third-party / vendors, to ensure smooth operational execution and continuous process improvement.
Job Qualification:
Bachelor's degree in Medical Doctor.
Minimum 5 years experience as People Leader in life insurance industry.
A candidate who possesses proven working experience in Individual and Credit Life New Business Underwriting (NBUW), preferably supported by a medical (doctor) background.
Has experience or knowledge in the policy service administration and premium collection processes for individual business.
Has the capability to enhance and streamline business process to be more efficient, automated, and optimized in order to maximize digital advancement.
Has the ability to prepare reports that support analysis, draw conclusions, develop forward-looking strategies, and effectively monitor of operational performances
