Data Centre Field Operations Engineer

About Nava

Nava is a neocloud company purpose-built for the AI era. We design, deploy, and operate large-scale GPU infrastructure and deliver inference-as-a-service to teams building the next generation of AI products. Our platform runs on NVIDIA GPU systems, high-performance RDMA fabrics, and a fully automated, software-defined operations model. Every engineer at Nava works close to the metal, on infrastructure built to keep GPUs saturated and models serving.

About The Role

We are seeking an Infrastructure Operations Lead to oversee operational performance across our high-density GPU data center footprint.

This is an on-site vendor governance and technical escalation role. You will act as our primary operational anchor—managing vendor performance and holding our Managed Service Provider (MSP), Co-Location Facility Provider, and Enterprise Customers accountable to their operational standards, service contracts, and SLAs.

What You'll Do

• 360° Vendor & Service Governance: Oversee third-party service delivery to enforce hardware repair SLAs, ticket response times, and spare parts/RMA workflows. Ensure the co-location provider meets power and high-density cooling guarantees, while keeping enterprise customers within agreed operating boundaries.
• Crisis Management & Incident Command: Act as On-Site Incident Commander during high-severity outages or infrastructure degradation. Lead recovery efforts by coordinating across vendor engineering teams and internal stakeholders.
• Incident & Executive Communication: Provide concise, real-time updates to executive leadership and enterprise clients during major outages, translating complex technical failures into clear operational impact.
• Root Cause Analysis (RCA) & Post-Mortems: Lead technical investigations following major incidents. Audit and challenge technical RCAs provided by vendors (MSP/Colo) to identify systemic hardware, environmental, or workflow issues, ensuring permanent corrective actions are executed.
• Technical Escalation & Standards: Serve as the Subject Matter Expert (SME) for complex GPU/HPC hardware escalations that exceed standard vendor runbooks, and maintain ownership of operational standards.
  
  

What You'll Need

• 5+ years in data center infrastructure operations, with a strong focus on third-party vendor management, SLA enforcement, and service delivery for high-density GPU/HPC platforms.
• Crisis management: Proven ability to drive incident recovery and direct third-party vendor teams during critical data center outages under high-pressure conditions.
• Stakeholder Communication: Outstanding verbal and written communication skills to bridge technical vendor teams, internal stakeholders, and enterprise client representatives.
• Root Cause Analysis (RCA) Expertise: Demonstrated capability in methodical troubleshooting, post-incident investigations, and auditing vendor-supplied RCAs (using frameworks like 5-Whys or Fishbone) to drive long-term infrastructure reliability.
• Technical & Facility Knowledge: Solid understanding of enterprise server platforms (NVIDIA Blackwell GPU architectures, high-speed networking RoCE,infiniband) and data center facility constraints (high-density power distribution, liquid cooling).
• Education: Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
  
  

Skills: infrastructure,oems,critical infrastructure,commissioning,skills,maintenance,field execution,operations,contractors,data