Data Center Network Engineer (L2)

About the Company

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

About the Role

We are looking for a Data Center Engineer to support, monitor, and troubleshoot network and security infrastructure while ensuring high availability and SLA compliance. The role involves managing network devices, maintaining documentation, coordinating with vendors, and handling multiple projects independently while communicating effectively with cross‑functional teams.

This is a contract position, based in Surabaya. Advanced or Native English speaking skills are required for this role.

Monthly compensation range: IDR 8–15 million

Role Responsibilities

• Support, monitor, and troubleshoot network and security infrastructure to ensure high availability and optimal performance.
• Install, configure, and manage network devices including routers, switches, firewalls, and VPN solutions.
• Perform L1/L2 operational support with strong adherence to incident management workflows and SLA requirements.
• Use network monitoring and management tools for performance optimization, troubleshooting, and capacity planning.
• Develop, maintain, and update technical documentation such as SOPs, engineering diagrams, and project documentation.
• Ensure all documentation is accurate, current, and accessible to relevant stakeholders.
• Communicate technical updates, project status, and risks clearly to management and cross-functional teams.
• Contribute to the development and enforcement of networking standards aligned with business requirements.
• Manage OEM/vendor relationships, including coordination, escalation, and negotiations.
• Handle multiple projects simultaneously while working independently with minimal supervision.

Key Qualifications

• Hands-on experience in installing, configuring, and troubleshooting Cisco routers, switches, and PAN firewall/VPN devices.
• Strong knowledge of networking technologies including Ethernet, TCP/IP, VLANs, IPsec, PPP, QoS, ACLs, VPNs, VoIP, and structured cabling.
• Solid understanding of incident management processes, SLA compliance, and L1/L2 operational support.
• Experience using network management tools for monitoring, performance tuning, troubleshooting, and capacity planning.
• Working knowledge of UNIX systems, including setup and administration of DNS, DHCP, Web, FTP, Mail, VPN, and other internet services.
• Bachelor's degree in Computer Studies or a related field from a recognized university.
• CCNA and/or CCNP certification preferred.
• Minimum of 3–5 years of relevant industry experience in network and security operations.
• Strong problem-solving, process management, and presentation skills.
• Ability to work independently, manage ambiguity, and operate with minimal supervision.
• Excellent time management and organizational skills; able to manage multiple projects concurrently.
• Good English communication and influencing skills are a plus.
• Data Center experience, a plus.

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [Confidential Information].

Sycomp complies with applicable AI regulations worldwide and adheres to the most rigorous standards. As such, our organization may use automated tools including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience and education. These tools assist our teams, and all final hiring decisions are made following human review. If you have questions or concerns about our process, please contact us at [HIDDEN TEXT].