CX/UX Specialist

Responsibilities:

• Designing concepts and designs of products to be used as prototypes for customers.
• Coordinate with related designers design elements that will be used prototype.
• Propose a storyboard of the plot and product design elements to relevant stakeholders.
• Collecting customer feedback from various available channels.
• Conducting customer feedback analysis process to find out sentiments, needs, user problem.
• Delivering analysis results customer feedback.
• Follow up on key takeaways and corrective action plans.
• Identify user pain points, problem, or a specific purpose for research.
• Carry out both qualitative studies (interviews, competitor study, A/B testing) and quantitative (survey).
• Carry out the analysis and delivery process study results.
• Follow up on key takeaways and corrective action plans.

Requirements:

• Minimum of a Bachelor's degree from any major.
• Minimum of 2-5 years of experience in research or application development.
• Mastery of qualitative and quantitative research methods.
• Strong oral and written communication skills.
• General understanding of banking information technology.
• Skills related to CX/UX study methods, both qualitative (interviews, usability testing, etc.) and quantitative (surveys, data analysis).