CX Quality Assurance (TEGAL)

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

- Implement quality reviews and provide coaching on individual or team performance across all quality metrics.

- Implement action plans to drive improvement for all quality metrics based on Root Cause Analysis findings.

- Collaborate with operations teams to measure and monitor operational efficiency based on target KPIs.

- Contribute to the development or implementation of the quality assurance strategy, policies and procedures.

- Provide insights and recommendations for continuous improvement in quality assurance practices.

Requirements:

- Min. D3 in any major (GPA 2.75 or higher is preferred).

- Experienced as a Quality Assurance in contact center industry.

- Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams.

- Proficient problem-solving abilities to identify root causes and to identify the decision-making possibilities.

- Willing to be placed in Tegal, Central Java.

Kindly submit your application through link: bit.ly/TCIDTGL

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

• Fulfilling Career
• Professional Growth
• Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
• Growing Culture