Customer Support Specialist

1-3 Years

Save

Early Applicant

Job Description

Responsibilities

Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
Resolve technical issues including debugging customer sites to aid in problem resolution
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Knowing company products inside and out so that you can answer customer questions.
Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
Follow up customers to ensure that their problems are resolved

Requirements

Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
Fresh graduate with great willingness to learn welcomed to apply.
Good proficiency in MS Office (Word, Excel, Powerpoint)
Willing to work in night shift and weekend as needed
The capacity to work well within a team.
Attention to detail and logical thinking.
The capacity to clearly explain a technical problem to a customer.
Posses excellent problem-solving skills.
Preferable have previous experience or skills in techs