About PU Prime
PU Prime is a leading global CFD broker serving clients in 190+ countries. As part of our continued expansion in Indonesia, we are looking for a customer-focused Customer Support Executive to provide high-quality support to our Indonesian clients and ensure an excellent client experience.
Key Responsibilities
- Provide customer support via Live Chat, Email, Phone, and other communication channels.
- Assist clients with account opening, verification, deposits, withdrawals, and platform-related queries.
- Resolve client issues efficiently and escalate complex cases to the relevant departments.
- Provide accurate information regarding trading platforms, products, and company services.
- Maintain professional and timely communication with clients.
- Record and follow up on customer inquiries and complaints.
- Work closely with Operations, Compliance, and other teams to resolve client issues.
- Maintain high customer satisfaction and service quality standards.
Requirements
- 1 - 3 years of Customer Support experience, preferably within the Forex & CFD / Online Trading industry.
- Experience supporting clients through Live Chat, Email, and Phone.
- Strong understanding of Forex, CFDs, MT4/MT5, account management, deposits, and withdrawals.
- Excellent communication and problem-solving skills.
- Strong customer service and relationship management skills.
- Ability to work independently in a remote environment.
- Fluent in Bahasa Indonesia and English.
- Willing to work in shifts, including weekends when required.
What We Offer
- Competitive salary.
- Fully remote working environment.
- Professional training and development.
- Career growth within a global brokerage.
- Opportunity to work with an international customer support team.
Work Mode: Remote
Market: Indonesia
Industry: Forex & CFD
Website: https://www.puprime.com
