Customer Support Executive

Open only for Malaysians.

• Notice: immediate/currently service or max 15-20 days only
• Role: Customer Service Assistant - Leading banking client in Malaysia
• Contract Duration : 1 Year extendable contract
• Work mode: 5 days work from office 
• Work Location: Kuala Lumpur

Job Responsibilities: 

• First point of contact for customer enquiries, complaint, request and feedback via phone, email, WhatsApp, walk in customers and any communication platforms 

• Managing large amounts of enquiries in timely manner 

• Assisting customers with their enquiries and addressing issues regarding products and services 

• Responsible for identifying and escalating customer issues to the appropriate department 

• Handle end-to-end enquiries to resolve customer inquiries or concerns 

• To practice high productivity attendance on daily customer relationship center tasks 

• To provide high standard of customer service expectations 

• Update required tracking accurately 

• Handling other ad-hoc tasks assigned by the supervisor 

Job Requirements: 

• Fluent in additional language - Chinese/Mandarin/Cantonese/ Tamil

• Must have experience - Any experience in Zendesk/Salesforce/Intercom/Freshdesk/ServiceNow/Salesforce/Microsoft Dynamics 365

• Possess good communication skills (verbal and written English), additional Chinese/Mandarin/Cantonese/ Tamil verbal ability is an added advantage 

• Knowledge in Microsoft (Words & Excel) 

• Working 5 days per week (Monday – Friday) excluding public holiday

Interested candidates can share their updated resume to [Confidential Information]