Are you passionate about delivering exceptional customer experience and driving continuous service improvement Let's join us!
What You'll Do
- Support revenue retention initiatives by minimizing customer churn through proactive service management.
- Handle customer complaints related to technical, non-technical, and administrative issues under the guidance of senior team members.
- Assist in basic technical analysis and support service improvement initiatives to enhance service quality.
- Prepare regular Service Level Agreement (SLA) reports for service evaluation and billing purposes.
- Communicate preventive and corrective maintenance schedules to customers in a timely and professional manner.
- Execute operational processes and ensure compliance with established procedures and company guidelines.
What We're Looking For
- Bachelor's degree in Management, Industrial Engineering, Telecommunications Engineering, Information Technology, or a related field.
- 1–2 years of experience in customer service, customer operations, or service management, preferably in the ICT or telecommunications industry.
- Good communication skills in Bahasa Indonesia and basic English.
- Detail-oriented, collaborative, proactive, and eager to learn.
- Strong problem-solving skills with a customer-centric mindset.
