McEasy, a transportation management solution to simplify complex logistics operations. is looking for a Customer Success to join our ever-growing team.
If you are a keen learner, self-driven, and looking to be a part of a team that is passionate with helping each other, we want to hear from you.
Job Description
- Engage with our key merchants and help resolve issues and inquiries.
- Actively seeking feedback from our customer and find their pain points to offer our solutions
- Conduct product demonstrations and explain functionalities to customers, ensuring clear understanding.
- Identify opportunities for cross-selling and upselling by recommending additional products or services that meet customer needs.
- Collaborate with Sales and Account Management teams to identify expansion opportunities and increase customer value.
Qualification
- Diploma Degree/bachelor&aposs degree in communication or management
- Minimum 1-3 years of relevant experiences in Account Manager or Customer Success
- Excellent problem-solving abilities and consultative
- Customer Service oriented
- Placement: Surabaya or Jakarta (Preferably Jakarta)
Join our dynamic team and contribute to our mission of identifying top talent to drive the success of our organization.
