Monroe Consulting Group is currently partnering with a technology consulting firm specialising in ERP solutions and digital transformation. As part of their continued expansion in Indonesia, our client is seeking a Customer Success Manager to join their team in Jakarta.
This position offers broad exposure across ERP consulting, project delivery, client management, solution optimisation, and business growth. The successful candidate will work directly with clients to understand their business challenges, deliver practical ERP solutions, and support the long-term success of their technology investments.
Key Responsibilities
- Work closely with clients to understand business requirements, operational challenges, and system-related issues.
- Investigate ERP issues, identify root causes, and recommend practical solutions to support business operations.
- Gather and analyse requirements for ERP enhancements, configurations, and change requests.
- Translate business requirements into practical and scalable system solutions.
- Support ERP implementation, optimisation, module rollout, and business process improvement projects.
- Participate in key project activities including requirements gathering, system configuration, testing, user training, deployment, and go-live support.
- Review existing business processes and identify opportunities for system improvement, automation, and greater operational efficiency.
- Support clients across business functions such as finance, supply chain, CRM, reporting, and other core operations.
- Work closely with users, managers, decision-makers, consultants, and technical teams to align project priorities and expected outcomes.
- Manage day-to-day client communication and maintain strong relationships with key stakeholders.
- Provide recommendations on system utilisation, reporting requirements, process improvements, and ERP adoption.
- Identify additional client requirements and potential opportunities for system enhancements or further consulting engagements.
- Support solution discussions, proposals, and other activities related to the development of existing client accounts.
- Explore opportunities to utilise AI, workflow automation, and emerging technologies within ERP and business processes.
- Utilise AI and automation tools where appropriate to improve analysis, documentation, solution design, and overall delivery efficiency.
Job Requirements
- 2+ years of experience in SaaS, ERP, finance systems, technology consulting, system implementation, client success, or a related field.
- Experience with SaaS, NetSuite, SAP, Oracle, or other ERP/business systems would be an advantage.
- Good understanding of business processes, particularly within finance, operations, supply chain, CRM, or related functions.
- Strong analytical and structured problem-solving capabilities.
- Ability to understand business requirements and translate them into practical system solutions.
- Strong communication and stakeholder management skills with confidence working directly with clients.
- Strong ownership, attention to detail, and commitment to delivering high-quality work.
- Ability to manage multiple priorities in a fast-paced consulting environment.
- Curiosity and willingness to develop both functional and technical ERP knowledge.
- Interest in AI, automation, and emerging technologies within ERP and consulting.
- Strong interpersonal skills with the ability to build trusted relationships with clients and internal stakeholders.
- Ambition to progressively take greater ownership of client relationships and develop into a Client Account Lead role.
