Customer Success Manager

PT. Multi Aneka Pangan Nusantara is looking for an experienced Customer Success Manager (CSM) to join our team in Surabaya. We are looking for a professional with experience in Commercial, Customer Management, Key/Strategic Account, B2B/B2C Sales, or Business Development, with strong leadership and customer relationship management skills.

What You'll Do:

• Manage customer portfolio health and growth

• Drive customer onboarding and product adoption

• Build and maintain strategic customer relationships

• Handle customer issues and coordinate with cross-functional teams

• Develop customer insights and Voice of Customer

What We're Looking For:

• Minimum Bachelor's degree in a relevant field

• Minimum 6 years of relevant experience

• Minimum 2 years of team leadership experience

• F&B/Hospitality and Strategic Account experience is preferred

• Willing to conduct customer visits and travel as required

How to Apply

Please send your latest CV to:

[Confidential Information]

Subject: CSM_Surabaya

We look forward to connecting with qualified professionals who are ready to contribute and grow with us.