Customer Success Manager

About the job

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Responsibilities:

• Managing key account project management tasks such as preparing project workbook, client meeting presentation deck preparation, prepare usecaseand etc.
• Accomplishing key account project deliverables such as data analytics work, key success metrics analysis, robot issue troubleshooting and etc.
• Responsible and detailed in the task, can manage workload in a fast pace and pressure environment and can ensure the quality of the work delivered in the confirmed timely manner.
• Managing a team of 5-10 people to achieve the revenue targets

Requirements:

• 2-3 years of experience in leading and managing teams in overseas markets
• Successfully handled Key Account of IT/AI projects
• Global strategic view, professional Mandarin and English communication
• Strong in business data analytics skills, can solve issues independently
• Responsible, hands on, and work harding
• Working experience in AI or SaaS industry (nice to have)