Customer Success Manager

About the job

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Responsibilities

• Act as a product evangelist, educating customers on the business value of AI Rudder solutions through solution walkthroughs, use-case discussions, and value-based demonstrations.
• Partner with customers to translate business objectives into success plans, ensuring AI Rudder solutions are aligned to maximize customer ROI.
• Take a solution and technical leadership role throughout the customer lifecycle, including onboarding, adoption, expansion, and renewal.
• Identify when and how to best engage internal specialists and experts to support customer success and complex solution requirements.
• Conduct PoC/PoV engagements post-sale to help customers validate and expand solutions based on evolving business needs.
• Manage multiple customer accounts and projects simultaneously, prioritizing effectively through proactive communication with internal teams and external partners.
• Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention.

Requirements

• 5+ years of experience in one or more of the following: Customer Success, After-Sales, Project Management, or SaaS solution delivery; experience in the AI industry is a plus.
• Strong software background with hands-on experience supporting SaaS customers; Key Account (KA) management experience is a strong advantage.
• Experience in business analytics, with the ability to analyze customer data and provide actionable insights to drive adoption, upsell, or expansion; knowledge of SQL, Python, or other data skills is a plus.
• Senior experience managing key accounts in the ID market, delivering measurable customer outcomes and revenue impact; BFSI experience is a plus.
• Ability to fluently use large language model products (e.g., GPT, Gemini, Claude) in customer-facing or solution workflows.
• Strong solution scoping and problem-solving abilities, leveraging existing solutions and providing feedback to influence new product development.
• Strong English communication skills (a must). Native or professional proficiency in an Asian language is a plus.

AI Rudder is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team.