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Customer Success Internship

ASTRNT

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0-2 Years
4 months ago
113 Viewed
0 Applied

Job Description

We're now scaling up, both locally & globally, and need a Customer Success Intern to work with our Customer Success Account Manager.

About This Role

As our Customer Success Intern you will play a key role in supporting our Customer Success Account Manager to innovate in few ways:

  1. Support in replying to customers via chat platform & email and follow up with the internal team if there are some actions needed from the internal team.
  2. Investigate and trace issues before reporting to the internal team
  3. Support in the Customer Success administrative tasks, such as updating CRM, support dashboard, generating reports.

Requirements We're Seeking

  • Passionate in learning new tools, system, and technologies
  • Patience when handling tough cases and good problem solving skills
  • Empathetic towards customers & proactive in following up with team members
  • Experience working or doing internship for a SaaS company is a plus
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
  • Good command in English and excellent in Bahasa Indonesia
  • Good communication skills and able to work as a team as well as individually
  • High integrity and ability to work with low supervision
  • Must be able to work from home in environment free from distractions, attending virtual video meetings.
  • Can start by mid-end of March 2024

We're a B2B SaaS/PaaS talent assessment technology provider empowering employers, universities and jobseekers. We started because most recruitment processes are broken. Good candidates often get missed. Companies still use CVs. And traditional processes are slow and expensive for both candidates and employers.

And as we grow our team, we strive to build a diverse and inclusive culture based on a foundation of respect, inclusion and focus on our values. We serve global brands and our business is category leader in Southeast Asia. Examples of our clients are Electrolux, Sampoerna, KornFerry, Pegadaian, BSNP, Kompas Group, National University of Singapore, Shopee, HomeCredit, BCG, Nestle & more. We have teams in Jakarta, Bandung and representatives in Singapore, Australia and Malaysia. But we have a long way to go to achieve our full mission. We want all companies in the world to stop shortlisting candidates based on their CVs. We want jobs to be accessible to all. And we want higher education providers to make a much bigger impact on the world. This is why we help everyone.

There are paid and unpaid alternatives for this internship, depending on unique candidate needs.

ASTRNT is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. ASTRNT is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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