Customer Success Consultant

1. Responsible for undertaking the operation of the international home furnishing industry SaaS business imported by the sales department (currently mainly in Southeast Asia), including daily communication and maintenance,troubleshooting,collection of needs and problems, etc., and actively coordinate internal & external resources to provide customers with high-quality services;

2. Through regular customer communication, customer visits and other operational means, increase customer stickiness, improve merchants satisfaction, and maintain a good cooperative relationship;

3. In-depth understanding of customer status, mining customer needs, providing customers with professional and exclusive project implementation plans, guiding customers to reach in-depth cooperation, and promoting customer success;

4. Responsible for customer renewal, guide or tap customer needs for value-added services on a daily basis;

5. Have a certain data analysis ability, be responsible for various indicators such as the activity of customer tools, locate customer problems through data, propose solutions, analyze operational effects, and track user behavior;

6. Have sufficient product awareness, be able to guide and promote product updated iteration, and promote product landing.

Qualifications:

1. English can be used as a working language, in addition to mastering another language is better; working experience in startup and multinational company is preffered;

2. Strong logical thinking, big-picture view, goal oriented with good process management methods and habits;

3. Experience in consumer behavior research is preferred; data and product experience are preferred;

4. Strong initiative, strong learning ability, innovative consciousness and can be applied in work; patience, service consciousness and sense of responsibility to customers, strong ability to withstand pressure; willing to share, good at teamwork.