Customer Success Associate

Role Description

This is a full-time on-site role for a Customer Success Associate, based in Serpong. The Customer Success Associate will be responsible for building and maintaining positive relationships with clients, providing excellent customer support, addressing inquiries, and resolving issues to ensure customer satisfaction. Key tasks include analyzing customer feedback, identifying areas for improvement, and implementing strategies to improve customer retention and overall experience.

Qualifications

• Skills in Customer Engagement, Customer Support, and Customer Satisfaction
• Proficient in Customer Retention strategies and practices
• Strong Analytical Skills to assess customer needs and trends
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Familiarity with CRM tools and customer success platforms is a plus
• Bachelor's degree in Business, Marketing, Communications, or a related field