Customer Success (AI-First Growth Platform) – Goapp

Goapp is an AI-first growth platform helping businesses manage communication, CRM, loyalty, commerce, and automation in one system. We work with multi-branch businesses, retail, beauty clinics, gyms, F&B, financial services, and enterprise brands to help them grow through better customer engagement and operational efficiency.

We are looking for a Customer Success team member who genuinely enjoys helping customers succeed.

This role is not just answering tickets. You will become a trusted partner for our clients — helping them onboard, solve operational problems, improve usage, and maximize the value they get from Goapp.

You will work closely with product, sales, and operations teams to ensure customers stay happy, active, and growing.

What You'll Do

- Assist customers through WhatsApp, chat, and meetings

- Help onboard new clients and guide system setup

- Understand customer business workflows and suggest best practices

- Monitor customer issues and coordinate with internal teams

- Follow up proactively with clients

- Help increase retention and customer satisfaction

- Create simple documentation, tutorials, or training materials

- Become the bridge between customers and product team

- Identify upsell or expansion opportunities when relevant

Requirements

- Friendly, communicative, and customer-oriented

- Good problem-solving mindset

- Comfortable talking with business owners and operational teams

- Fast learner and willing to understand business processes

- Able to handle multiple clients and conversations

- Organized and responsive

- Comfortable using SaaS tools and technology

- Experience in Customer Success, Account Management, CRM, or Support is a plus

- Fresh graduates with strong communication skills are welcome

Bonus Points If You

- Have experience using CRM, WhatsApp Business, or automation tools

- Understand retail, F&B, beauty clinic, gym, or service business operations

- Like AI tools and technology

- Enjoy building long-term relationships with customers

Work Style

- Fast-moving startup environment

- Lean and collaborative team

- Remote-first with regular offline sessions

- High ownership and growth opportunity

Why Join Goapp

- Work directly with fast-growing businesses and enterprise clients

- Learn AI, automation, CRM, and growth systems

- Real ownership and impact

- Opportunity to grow together with the company

- Young, ambitious, and execution-focused culture

Apply

Send your CV and short introduction to:

[Confidential Information]

Subject: Customer Success — [Your Name]