About SleekFlow
SleekFlow is an AI Suite for Revenue-Driving Conversations, we are trusted by over 2,000 enterprises globally. But we are more than just a SaaS company; we are an AI-native movement redefining the B2C relationship across 70+ countries.
At our core is AgentFlow—an AI GTM workforce that learns, improves, and acts as a self-healing knowledge base for businesses. From first-click conversion to long-term retention, we turn every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, the UAE, and the US, we are looking for exceptional people to help us build an AI operating system that matters.
Join us and rewrite how the world engages at scale.
Role
We are looking for a detail-oriented and proactive Customer Success Admin Executive to support our Customer Support and Customer Success Management teams.
This is an entry-level role and is suitable for fresh graduates or candidates with up to 1–2 years of working experience. You will help keeping client records, internal processes, reports, and team coordination organised, enabling our CS team to deliver a smooth customer experience.
Responsibilities
- Maintain accurate customer information, account records, and related documents in internal systems and CRM.
- Support customer onboarding administration, including preparing checklists, tracking follow-ups, and coordinating required information.
- Track customer requests, action items, renewals, implementation progress, and outstanding tasks.
- Prepare regular reports on customer activities, onboarding status, adoption progress, and team performance metrics.
- Collaborate with Sales and Marketing teams to streamline workflows and ensure alignment with operational objectives.
- Conduct regular audits to identify outdated data fields, unused datasets, and misaligned workflows.
- Analyse customer and operational data to identify patterns, potential problems, and process inefficiencies.
- Review dashboards covering customer health scores and CSM KPI attainment, and flag potential issues for follow-up.
- Coordinate meetings, prepare supporting materials, and maintain clear documentation for the CS and CSM teams.
- Support data clean-up, process documentation, and other ad hoc administrative or operational tasks.
Skills and Qualifications
- Fresh graduates are welcome; internship or entry-level experience in administration, operations, customer support, data analysis, or SaaS is a plus.
- Diploma or bachelor's degree in Business Administration, Management, Information Systems, Data Analytics, or a related field.
- Strong attention to detail and an organised approach to managing customer data, records, and workflows.
- Comfortable using spreadsheets, dashboards, and basic data analysis to prepare reports and identify trends or inconsistencies.
- Able to collaborate effectively with Customer Success, Sales, Marketing, and other cross-functional teams.
- Good written and verbal communication skills in Bahasa Indonesia and English.
- Proactive, reliable, and willing to learn new systems, tools, and processes.
- Comfortable working in a fast-paced startup environment where processes and priorities may evolve.
Nice to have
- Experience with Google Sheets, Microsoft Excel, CRM systems, customer success platforms, or reporting dashboards.
- Basic knowledge of spreadsheet functions such as filters, pivot tables, lookups, and conditional formatting.
- Exposure to workflow documentation, data audits, reporting, process improvement, or performance tracking.
- Experience in SaaS, technology, e-commerce, digital marketing, or another customer-facing environment.
What We Offer
- Attractive compensation package
- Stock options in a rapidly growing startup
- A fun, diverse, and international team culture
- Comprehensive group medical insurance
- Transport allowance
- Examination & education allowance
- Paid birthday leave
- Flexible work-from-home policy
- Work From Anywhere scheme
- Rewarding continuous learning from experienced team leads
- Many more exciting perks and growth opportunities!
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate.
SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
