Customer Services (L1) (ShopeeFood)

Shopee

Early Applicant

Posted 13 days ago
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Fresher

Indonesia

Internet/E-commerce

Job Description

Job Description:

Reply to Buyer and Merchant inquiries and support to provide information on
both order and non order related issues.
Respond the tasks from online channels both Live chat and webform
Coordinate with relevant team and follow up in order to solve the customers
issue
Contact back to customers/ riders/ merchants for information updates or get
more information for investigation.

Requirements:

Bachelor in any related fields
New Graduates are welcome.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results-Proactive, strong organizational skills
Problem solving skill- Good analytical and proactive mindset
Have a sense of ownership and service
Good analytical and proactive mindset
Multitasking and prioritize incoming tasks, cases, and inquiries
Able to working shift 5 days a week (day off varies)

More Info

Industry:Internet /E-commerce

Job Type:Permanent Job

Date Posted: 19/05/2025

Job ID: 113994873

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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