Customer Service Team Lead

Requirements:

• Fluent in English both written and verbal (is a MUST)
• Handling VOICE customer expert English speaker
• Willing to work in shifting schedule (Permanent Night Shift to serve US Market)
• Has experience in same role at BPO Industry
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations
• Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
• Willing to be place in SLEMAN CITY HALL, YOGYAKARTA
• Can join immediately

Job descriptions :

• Customer service: Ensure that customers expectations are met or exceeded
• Problem solving: Identify customer issues and develop solutions
• Team management: Oversee the team, provide coaching and feedback, and ensure the team is working well together
• Policy development: Work with other members of the management team to create and implement policies and procedures
• Customer issues: Handle customer queries and grievances, and resolve escalated issues
• Customer feedback: Analyze customer feedback and performance metrics
• Assigned for Electronic Devices Company Project for US Market