Customer Service Specialist

Company Description

ONE derland Enterprise is a successful business with extensive commercial interests in Indonesia and Australia. They offer a range of services including education, English language instruction, immigration consultancy, energy solutions, resort development, and recruitment. The company is invested in their people and maintains a goal-driven approach.

Role Description

This is a full-time on-site role for a Customer Service Specialist. The Customer Service Specialist will be responsible for :

• Provide expert advice and personalized educational plans to students and parents - including their visas
• Assist in college and university admissions, scholarship applications, and career counseling - including their visas
• Stay up-to-date with the latest trends in education and learning methodologies
• Collaborate with educators and institutions to implement innovative academic programs
• Make contact with international or local or any third party companies related to Australia study & visa application
• Answer online and offline client requests
• Doing marketing by visiting third parties which are related to the industry
• Enhancing social media promotion and marketing strategy
• Handle visa and study requests from the client
• Manage client portfolio through CRM
• Be responsible for several kinds of visa applications of the client

Inform and advise clients on their study and visa needs

Qualifications

• Bachelor/Master's degree, with min. 1 year of experience in the related field (fresh graduates are welcome to apply)
• Required language(s): English (with a minimum IELTS score of 6.0), Bahasa Indonesia (70 : 30). Mandarin is a plus point for the candidate and can be prioritized
• Familiar with customer-centric approach with a strong focus on delivering exceptional service and building positive customer relationships
• A solid understanding of marketing principles, strategies, tactics, digital marketing channels, social media platforms, and digital advertising strategies
• Experience in international marketing or working with diverse teams is a plus
• Advanced proficiency in Microsoft Office
• Strong communication and interpersonal skills
• Keen to learn attitude and able to work unsupervised
• A fast learner with good attention to details, good at teamwork, and research-oriented
• Willing to be placed in Denpasar with WFO arrangement