Customer Service Specialist

About Us

MICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide.

Job title: Customer Service Specialist (for SUGO App

)
Responsibiliti

1. esResolve inquiries and platform issues from regular users, streamers and agencie
2. s.Train new cs hosts to ensure they understand the platform's rules, features, and monetization models, and provide follow-up guidance during the onboardin
3. g.Interpret policies covering platform policy, revenue settlement and penalty standards correctl
4. y.Collect user feedback and submit regular reports to the tea
5. m.Manage daily user relations to boost retention and activit

y.
Qualificati

1. onsIndonesian local resident, full-time on-site employment requir
2. ed.Familiar with social/voice/live-stream products; CS or trainer experience preferr
3. ed.Service-focused, patient and professionally composed in all work scenari
4. os.Good English for daily business communicati
5. on.Strong communication, organization & documentation skills for training repor