Customer Service Specialist - Marketplace

1-4 Years

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Early Applicant

Job Description

Responsibilities

Responsibilities

Communicate clearly and professionally with customers through written channels to build trust and ensure understanding
Demonstrate empathy by understanding customer needs, concerns, and emotions, and responding appropriately
Handle customer inquiries, complaints, and issues by actively listening, asking relevant follow-up questions, and providing effective solutions
Resolve conflicts promptly and professionally to ensure a positive customer experience
Manage return and refund cases in accordance with company policies and procedures
Maintain strong product and service knowledge to provide accurate and helpful information to customers
Show persistence and resilience when handling difficult or complex customer situations
Manage time effectively by prioritizing tickets and responding to customers in a timely manner
Apply emotional intelligence to remain calm, professional, and customer-focused in all interactions

Requirements

Qualifications

Minimum Bachelor's degree in any relevant field
14 years of experience handling customer service through marketplace chat platforms
Familiar with and able to manage return and refund processes
Domiciled in Jakarta, preferably within close proximity to Pluit
Demonstrates good manners, professionalism, and a positive attitude
Willing to work on weekends and public holidays