coordinating with internal teams, and ensuring excellent customer service
Identify recurring customer concerns and provide feedback to improve products, services, and operational processes.
Meet service quality standards, response time (SLA), and customer satisfaction KPIs
Requirements :
Minimum Diploma or Bachelor's degree in any field.
Fluent in Mandarin (spoken and written) is mandatory. HSK certification is a plus.
At least 1 year of experience in Customer Service, Customer Inquiry, Call Center, or a related role. Fresh graduates with excellent Mandarin communication skills are welcome to apply.
Strong verbal and written communication skills in Mandarin, English, and/or Bahasa Indonesia.
Excellent interpersonal, problem-solving, and customer service skills.
Proficient in Microsoft Office; experience with CRM systems is an advantage.
Detail-oriented, customer-focused, and able to multitask in a fast-paced environment.
Able to work independently as well as collaboratively within a team.
Willing to work under shift schedules if required.
