Customer Service Specialist - Delivery Supermarket

WE'RE HIRING: English Customer Service Specialist!

Are you a customer service pro looking to grow your career with an international flavor We are expanding our team and looking for a communicative, detail-oriented Customer Service Specialist to be based in Yogyakarta!

If you love helping people, thrive in a fast-paced environment, and want to put your English skills to work daily, this role is for you.

What You'll Be Doing

- Omnichannel Support: Handle customer inquiries via email, live chat, and other digital communication channels in fluent English.

- Problem Solving: Assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.

- Customer First: Deliver accurate, professional, and empathetic solutions to handle customer complaints smoothly.

- Operations & Coordination: Maintain clean interaction logs in our CRM system and collaborate closely with internal teams to resolve escalated issues.

- Excellence: Maintain high customer satisfaction (CSAT) while meeting quality and performance standards.

What We're Looking For

- Experience: Minimum 1 year in Customer Service.

- Education: Minimum D3 degree with a GPA of 2.75 or above.

- Language Proficiency: B2 minimum in English (strong written & on-point English speaking skills).

- Skills: Excellent communication and interpersonal skills.

- Flexibility: Ready to work in a rotational shift schedule (including weekends and public holidays).

- Location: Willing to work On-Site (WFO) in Yogyakarta.