Provide daily, weekly or monthly reports regarding incoming complaints
Resolving product or service problems by clarifying complaints from customers; find the cause of the problem; choose and explain the best solution to solve the problem; Streamlining completion or adjustment; Follow up to ensure the issue is resolved
Manage incoming calls in large numbers
Contribute to the team by achieving the desired results
Resolving consumer complaints by telephone, email, letter, or social media
Managing social media platforms
Handling notifications about regulatory changes, renewals, etc
Qualifications
Candidate must possess at least a bachelor's degree
Have 1-2 years of experience in Customer Service at Fintech P2P Lending Company(MUST HAVE)
Strong ability to withstand pressure
Target Oriented
Have good communication and hospitality skills
Have a good command of English
Having Customer Service Certificate by AFPI or equivalent more preferable (P2P Lending)
