Customer Service Sales Specialist

Company Description PT Kreatifitas Sinergisme Teknoindo (KST) is a growing IT company delivering modern technology solutions for local and overseas high-profile projects. The team works closely with founders who bring extensive experience from Australian IT industries while building and expanding the Jakarta-based office. KST focuses on providing professional, reliable services and effective business process models that help clients adapt to rapidly changing environments. The company values transparent communication, continuous training, and development, offering a dynamic culture where team members can grow and explore new technologies. With a strong commitment to work-life balance and recognition for performance, KST provides an environment to develop both technical and interpersonal skills.

Role Description This role involve quality checking, and assigning mystery shoppers. Are you passionate about communication in English and detail-oriented in handling administrative tasks Do you enjoy working with multicultural environment If so, we want YOU to join our team!

As a Customer Service Sales Specialist, you will play a key role in managing mystery shoppers for our global market research company client. This isn't your typical call center role—you'll be responsible for collecting and labelling survey data (quality check), ensuring smooth operations via phone and email, and assigning mystery shoppers. If you love interacting with people and keeping things organized, this role is perfect for you!

Job Description:

1. Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
2. Assist in recruiting and assigning shoppers/auditors to various projects in the Americas and Europe regions.
3. Respond to shopper / auditor email enquiries
4. Quality check online reports & surveys according to set service standards

Qualifications:

• Candidate must possess Diploma, Bachelor's Degree, Professional Degree in any field
• Strong attention to detail and an analytical mindset
• Excellent English communication skills either speaking and writing
• Strong negotiation skills
• Ability to work independently and meet deadlines in a fast-paced environment
• Willing to work in day or night shift
• Preferably domiciled in Yogyakarta

Ready to take on the challenge Apply now and be part of an exciting, fast-paced environment!