Job Description

Company Description PT. Laskar Anugrah Nusantara is a growing company based in Batam, focusing on providing reliable services and solutions to its customers across various sectors. The organization emphasizes professionalism, integrity, and operational excellence in daily activities. Team members are encouraged to collaborate, share ideas, and contribute to continuous improvement. The company values a customer-centric mindset and is committed to building long-term relationships through consistent, high-quality service.
Role Description This full-time, on-site Customer Service Representative role is based in Batam and focuses on delivering responsive, high-quality support to customers. Day-to-day responsibilities include answering customer inquiries via phone, email, and in person; providing accurate information about products and services; and resolving issues in a timely and empathetic manner. The role involves documenting interactions, escalating complex cases when necessary, and following up to ensure customer satisfaction. The Customer Service Representative will also collaborate with internal teams to improve processes, maintain service standards, and contribute to a positive customer experience.
Qualifications

Strong customer-facing skills in Customer Service and Customer Support, with the ability to handle inquiries and issues professionally.
Experience or understanding of Customer Satisfaction and Customer Experience, focusing on building trust and long-term relationships.
Ability to work as part of a team of Customer Service Representatives, supporting colleagues and maintaining consistent service quality.
Clear verbal and written communication skills in en_US and local language, with active listening and problem-solving abilities.
Comfort working on-site in Batam, with reliability, punctuality, and a positive, service-oriented attitude.
Basic computer literacy and familiarity with customer service or CRM systems; prior experience in a customer-facing role is an advantage.
Minimum of a high school diploma or equivalent; further education in business, communications, or related fields is beneficial.