Customer Service Representative (CSR)

Key Responsibilities

• Order & Inquiry Management
• Pricing & Financial Administration
• Supply Chain & Logistics Coordination
• Customer Relationship Management
• Inventory & Data Administration

Requirements

Qualifications

• Bachelor's Degree in Business Administration, Management, Supply Chain, Industrial Engineering, or related fields.
• Minimum 2 years of experience in Customer Service, Sales Support, Order Management, Supply Chain, or related roles.
• Fresh graduates with relevant internship experience are welcome to apply.

Skills & Competencies

• Strong customer service mindset and communication skills.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Ability to work effectively across multiple departments and stakeholders.
• Experience handling quotations, purchase orders, invoicing, and order fulfillment processes.
• Good understanding of supply chain and logistics processes is preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems
• Ability to work under pressure and manage multiple priorities.

What We Offer

Competitive salary and benefits

Career growth opportunities

Dynamic and collaborative work environment

Exposure to end-to-end supply chain and customer operations

Professional development opportunities