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Role Overview
Customer Service Representatives (CSRs) are responsible for handling
incoming calls, chats, and emails, while also managing
backend operational tasks to ensure a smooth and efficient customer experience.
This role requires strong communication skills, multitasking ability, and adaptability to a fast-paced, continuously operating environment.
Work Schedule
- 6 working days per week
- 1 rest day (Saturday or Sunday, CDT)
- Company operates 24/7
- 9-hours shift (including 1hour break)
- Schedule may vary based on operational needs
Key Responsibilities
- Provide exceptional customer service via incoming calls, chats, and emails
- Resolve customer inquiries and issues promptly and professionally
- Manage backend tasks related to:
- Order processing
- Returns
- Customer account management
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure timely resolution of customer concerns
- Uphold company policies and procedures while delivering high-quality service
Requirements
- Proven customer support experience or experience in a similar role
- Excellent communication skills (written and verbal)
- Ability to multitask and prioritize in a fast-paced environment
- Proficient computer skills and familiarity with CRM systems
- Flexibility to adapt to changing schedules and operational needs
- Strong commitment to providing outstanding customer service
Employment Conditions & Important Notes
- This is a remote position
- Operates on a no-work-no-pay basis
- No statutory benefits (such as HMOs) are provided
- Employees must provide their own Work From Home equipment, including:
- Laptop or desktop computer
- Noise-canceling headset
- Internet service (at employee's expense)
- Two unplanned absences may lead to termination
- Resignations require a two-week notice period
