Customer Service Project Logistics

Job Description:

• Handle customer inquiries for export-import air and ocean shipments via email and phone
• Develop and execute logistics plans using C-Quote system
• Communicate with vendors, agents, and internal teams (operations, billing, procurement) for smooth handling
• Obtain best rates from vendors (container, barge, LCT, truck, local freight) and create quotes for clients
• Manage shipment process from pickup to delivery, monitoring via C-Quote and internal systems
• Provide daily updates to customers and internal teams
• Coordinate with operations for open Job Folio and billing instruction
• Ensure timely delivery and follow up on POs and approvals

Requirements:

• Minimal Diploma or bachelor's degree from recognized university
• Minimum 2-3 year of experience in a customer service in a logistics /freight forwarding company
• Familiar with International Freight Forwarding systems
• Fluent in English (written and verbal)
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks effectively