In charge of specific accounts (Customers), for all kind of traffics (Air, Sea, Import, Export).
Determines the needs of the Key Customers and carries them out to ensure that they receive first-class customer care and service
Operates AOS Info Nexus according to assignment and proceed within timelines
Maintaining communication and control through all phases of the journey, liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements;
Responsible for tracking and tracing of shipments, utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods;
Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines
Prepares requested daily monitoring report to Customers
Regular internal service review with Operations
Regular service review with Customers
Log any bugs, operational problems, customer complaints and follow-up in collaboration with other CAOI department, monitoring solution implementation, ensure customer's complaints are resolved in a fast and professional manner and comply to agreed Service Level Agreement
Assisting the client in the event of a claim
Monitor credit and AR status and support finance for collection
Ensure that update of costs/quotation are formally communicated to the customer, CAO Indonesia operations and CAO network
Understand and implement all the rules governed by the QHSE policies and SOPs, and obey HSE Regulations
