Customer Service Oil & Gas (Outsource)

Job Description:

• Receive all pre-alert shipment from customer shipment
• Entry data import shipment and update their progress into TORCH system
• Check and Monitoring progress shipment in TORCH
• Remind Implant if there is no follow up
• Check & communicate with Liner (FCL), FF Coloader (LCL) for invoice DO & DO
• Communicate and follow up with IFFO for process payment Invoice DO
• Generate excel report from TORCH and send report to Implant and customs on daily basis
• Provide Performance Import Clearance Customer report weekly and monthly basis

Requirements:

• Minimal Diploma or bachelor's degree from recognized university
• Fresh graduate or minimum 1 year of experience in a customer service, preferably in a logistics /freight forwarding company
• Proficiency in Microsoft Excel advance level
• Familiar with International Freight Forwarding and Oil & Gas industry/sector
• Fluent in English (written and verbal)
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks effectively