Customer Service Officer

Key Responsibilities

• Respond to customer inquiries via marketplace, website, email, and WhatsApp.
• Handle customer complaints and coordinate with internal teams to ensure timely resolution.
• Manage customer reviews and provide appropriate responses to maintain store performance.
• Handle after-sales service processes, including warranty claims for products such as breast pumps, strollers, and sterilizers.
• Coordinate with internal departments regarding product inspections, replacements, and service approvals.
• Monitor service progress and keep customers updated throughout the process.
• Support promotional campaigns by sending broadcast messages and assisting customers with product purchases.
• Build positive customer relationships by delivering excellent service and maintaining customer satisfaction.

Qualifications

• Minimum Diploma (D3) in any major.
• Minimum 2 years of experience as a Customer Service, preferably in e-commerce or retail.
• Excellent communication and problem-solving skills.
• Customer-oriented with strong interpersonal skills.
• Able to work collaboratively with cross-functional teams.
• Comfortable handling customer complaints professionally.
• Familiar with marketplaces and customer service platforms is a plus.

What You'll Gain

• Opportunity to grow in one of Indonesia's leading maternity & baby brands.
• Collaborative and supportive work environment.
• Exposure to e-commerce and omnichannel customer service operations.
• Career development opportunities.