Company Description
Solusi-Ku, operated by PT Anugerah Digital Indonesia, is a trusted peer-to-peer lending platform in Indonesia, registered with the Otoritas Jasa Keuangan (OJK) and Kominfo. We are committed to promoting financial inclusion by blending technological innovation with financial education. Our user-friendly platform ensures fast, accurate, and efficient services. At Solusi-Ku, we strive to empower individuals to improve their financial well-being and achieve their life goals.
Role Description
- Provide daily, weekly or monthly reports regarding incoming complaints
- Resolving product or service problems by clarifying complaints from customers; find the cause of the problem; choose and explain the best solution to solve the problem; Streamlining completion or adjustment; Follow up to ensure the issue is resolved
- Manage incoming calls in large numbers
- Contribute to the team by achieving the desired results
- Resolving consumer complaints by telephone, email, letter, or social media
- Managing social media platforms
- Handling notifications about regulatory changes, renewals, etc
Qualifications
- Candidate must possess at least a bachelor's degree
- Have 1-2 years of experience in Customer Service at Fintech P2P Lending Company(MUST HAVE)
- Strong ability to withstand pressure
- Target Oriented
- Have good communication and hospitality skills
- Have a good command of English
- Having a Customer Service Certificate by AFPI or equivalent is more preferable (P2P Lending)
- Able to work in individual and team as well
- Willing to work onNational Holidays
- Willing to be placed inJuanda, Jakarta Pusat
