Customer Service Officer

Company Description Amazing Group is a holding company dedicated to promoting a deep love and connection with the Quran across Indonesia. It oversees multiple social, educational, leadership, and technology-based initiatives, including Quran literacy programs, innovative Quran learning methods, Islamic leadership development, and scholarship-based Quranic education. The group also supports impact-driven ventures such as event management platforms, community support homes for families of hospital patients, and specialized boarding schools for blind Quran memorizers. Team members are guided by the A-M-A-Z-I-N-G values, which center on faith, meaningful impact, added value, excellence, integrity, strong networking, and going the extra mile in service to the community.
Role Description The Customer Service Officer is a full-time, on-site role based in Bogor. This position is responsible for handling inquiries from customers and beneficiaries via phone, email, and in person, ensuring timely and accurate responses. The role includes resolving issues, providing information about programs and services, and guiding visitors or participants through registration and follow-up processes. The Customer Service Officer maintains customer records, logs feedback, and collaborates with internal teams to improve the overall customer experience. This role also supports the implementation of service standards aligned with the organization's values and participates in occasional events or activities to assist participants and partners.
Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide reliable assistance.
• Candidates should possess Customer Experience and Customer Satisfaction skills to ensure positive interactions and continuous improvement of services.
• Candidates should possess solid Interpersonal Skills to communicate clearly, build trust, and work effectively with diverse stakeholders.
• Relevant experience in a customer-facing or administrative role, preferably in nonprofit, education, or community-focused organizations.
• Ability to work on-site in Bogor, manage multiple tasks, and maintain accurate documentation and reports.
• Proficiency in basic office software and communication tools; strong verbal and written communication skills in Indonesian (English is a plus).
• Demonstrated alignment with Islamic values and a genuine motivation to serve communities and support Quran-centered initiatives.