Customer Service

We are seeking a detail-oriented International Customer Service professional to manage customer communication, Container Depot coordination, and logistics documentation processes. The ideal candidate has good English and Bahasa Indonesia communication skills, is able to multitask in a fast-paced environment, and is proficient in Microsoft Excel and logistics/ERP systems. Experience in logistics, shipping, freight forwarding, or handling customer inquiries and complaints is preferred.

Required

• Bachelor's degree in Logistics, Business, or a related field.
• Good communication skills in English.
• Strong communication skills in Bahasa Indonesia.
• Detail-oriented.
• Proficient in Microsoft Excel.
• Proficient in logistics systems (e.g., ERP).

Preferred

• Prior experience in Customer Service, Documentation, or related administrative roles.
• 1-2 years of experience in logistics, shipping, or freight forwarding.
• Experience in handling customer complaints and resolutions.