Customer Service - Melayu Speaker

We are seeking a Customer Service (Bahasa Melayu Speaker) to join our growing team in Yogyakarta. If you have strong communication skills in Bahasa Melayu and good English proficiency, and a passion for delivering excellent customer service, we would love to hear from you.

In this role, you will:

• Support customers by addressing inquiries and resolving issues.
• Provide accurate information and guidance to customers.
• Deliver a positive customer experience across multiple communication channels.

Join us and be part of a dynamic, multicultural environment where your language skills and customer-focused mindset can make a real impact.

Key responsibilities

• Handle calls and emails professionally.
• Handle complaints through calls and email.
• Serving Malay Markets.
• Provide accurate information about products and services.
• Identify opportunities to promote and recommend relevant products or services to potential and existing customers.

What we're looking for

• Fluent in Melayu language (both written and spoken) and English
• Minimum education: Diploma (D3) in any major.
• 2–3 years of experience in hospitality, customer service, or sales.
• Communicative and customer oriented.
• Willing to work in a shifting schedule, including weekends and public holidays.
• Immediate availability is preferred.