About The Role
We are seeking a detail-oriented and proactive
Customer Service & Logistics Specialist to join our Indonesia team. In this role, you will be the key link between our customers, sales team, and logistics operations, ensuring seamless order-to-delivery execution. You will handle end-to-end customer service inquiries while managing the physical movement of goods and shipping documentation. This is an onsite position based in Jakarta, ideal for a meticulous problem-solver who thrives in a fast-paced environment.
Primary Responsibilities
Customer Service
- Process and fulfill sales orders accurately and efficiently using Oracle ERP system
- Monitor backorder status and provide timely updates to Sales and customers
- Serve as the primary point of contact for customer inquiries regarding product pricing, lead times, and order status
- Collaborate with internal teams (Sales, Finance, Quality) to coordinate deliveries, resolve quality issues, and process goods returns
- Coordinate with Finance department on customer payments and issue credit notes as needed
- Support internal and external audit requests by maintaining organized records
- Maintain accurate filing of invoices and all sales-related documentation
- Communicate effectively with both Bahasa Indonesia and English-speaking customers
Logistics & Shipping Coordination
- Liaise with freight forwarders to manage import/export arrangements and ensure timely delivery of shipments
- Prepare, review, and handle full sets of shipping documentation with high attention to detail
- Track shipments proactively and resolve any logistics issues that arise
- Ensure compliance with international shipping regulations and customs requirements
- Support incoming shipments by verifying physical goods and placing them in designated locations
- Assist with outbound shipments, including picking, packing, and generating shipping instructions
- Generate shipping instructions and process invoicing within Oracle ERP system
- Perform other ad-hoc duties as assigned by Supervisor
Qualifications & Requirements
Must-Have
- 12 years of relevant experience in a hybrid role involving both customer service and logistics/shipping documentation
- Hands-on experience with Oracle ERP systems (order processing, invoicing, tracking)
- Proficiency in Microsoft Office applications (Excel, Outlook, Word)
- Strong communication skills in both Bahasa Indonesia and English (verbal and written)
- Meticulous with strong attention to detail, especially in documentation
- Ability to manage multiple tasks and thrive in a fast-paced environment
- Positive mindset and a strong team player
- Quick learner who can adapt to new processes and systems
Nice-to-Have
- Working knowledge of Incoterms
- Familiarity with international shipping regulations and customs requirements
Why Join Fluke
- Be part of a global leader in reliable, innovative testing and measurement solutions
- Work in a collaborative, supportive team environment
- Opportunities for professional growth and development
Note: This role is based onsite in Jakarta (Cyber 2 Tower) and requires physical interaction with goods. Candidates must be comfortable with a hybrid function combining desk-based customer service and hands-on logistics coordination.
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [Confidential Information].
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [HIDDEN TEXT].
This position is also eligible for bonus as part of the total compensation package.
