Customer Service

Role Description This is a full-time, on-site Customer Service role based in Semarang. The Customer Service team member will handle incoming inquiries via phone, email, chat, and in person, providing clear, accurate, and courteous information about products and services. The role includes resolving customer issues, processing requests, documenting interactions in the customer management system, and following up to ensure satisfaction. The team member will collaborate with internal departments to escalate complex cases, track recurring issues, and suggest service improvements. Daily responsibilities also include maintaining service quality standards, adhering to company procedures, and contributing to a positive, professional service environment.

Qualifications

• Minimum Diploma's degree in any major (Fresh graduates are welcome to apply).
• Excellent communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Proficient in Microsoft Office.
• Previous experience in Customer Service is an advantage.