Responsibilities
- Assist customers through phone, chat, and email channels (training and scripts will be provided).
- Understand customer concerns and deliver excellent service with a customer-first approach.
- Build positive customer relationships through professional and effective communication.
- Provide accurate, complete, and timely information to customers.
- Resolve customer issues efficiently by offering appropriate solutions and ensuring follow-up when needed.
- Maintain accurate records of customer interactions and update customer information in the system.
Qualifications
- Open to fresh graduates and experienced candidates from all educational backgrounds.
- JLPT N1/N2 MANDATORY.
- Proficient in both Japanese and English (language skills will be assessed during the recruitment process).
- Strong communication and interpersonal skills.
- Fast learner with a positive attitude and a passion for customer service.
- Able to multitask and manage priorities effectively.
- Minimum Senior High School graduate with BPO experience, or Bachelor's degree graduate with or without experience.
- Comfortable working in a collaborative team environment.
- Willing to work onsite at RDTX Square, South Jakarta.
- Willing to work rotating shifts, including night shifts, following Japan business hours.
- Available to join immediately.
Benefits
- Competitive salary above the Jakarta minimum wage.
- Monthly performance incentives and project allowance.
- Shift and overtime allowances.
- Holiday pay for work performed on public holidays.
- BPJS Kesehatan and BPJS Ketenagakerjaan.
- Additional benefits will be discussed during the recruitment process.
Take the next step in your career and be part of a global team. We look forward to welcoming you!
