Act as the main point of contact for customers regarding order status, delivery timelines, and issue resolution.
Oversee order processing to ensure accuracy, completeness, timely execution proactively communicate with customers on potential delays or service disruptions.
Monitor and improve customer satisfaction and service level performance.
Collaborate with planning, warehouse, and transport teams to improve fulfillment reliability.
Generate and analyze performance reports to ensure continuous improvement.
Oversee daily distribution and transportation operations to ensure timely delivery of goods and coordinate with logistics providers, transporters, and warehouse teams.
Work closely with Supply Planning, Warehouse, Procurement, and Sales teams.
Align demand, inventory availability, and delivery plans to meet customer expectations and participate in S&OP / Demand Review processes when needed.
Drive continuous improvement initiatives using data analysis and best practices.
Lead and supervise customer service or logistics coordination team members, provide coaching, guidance, and performance management, and ensure team capability in handling operational and customer challenges effectively.
Requirement
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
3–5 years of experience in Customer Service, Logistics, or Supply Chain roles.
Experience in distribution, transportation, or order fulfillment operations is preferred.
Proven track record in managing OTIF or service-level performance.
Strong analytical and problem-solving skills
Excellent communication and stakeholder management
Knowledge of supply chain processes (planning, inventory, logistics)
Ability to work in a fast-paced and cross-functional environment
