Responsibilities:
- Manage incoming customer inquiries via call and email, live chat.
- Willing to working 24 hours
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Fresh graduate are wellcome
- Have experienced min. 6 months as Customer Service / Call Center in BPO or any related company (will be prioritized)
- S1 or bachelor's degree
- Minimum GPA 2.75
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills in Bahasa Indonesia (Smiling Voice)
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in Microsoft Office and CRM software (e.g., Salesforce).
- Ability to work in a team environment.
Benefits: Competitive salary, fun office, career path, and diversity environment.
