Customer Service Executive – Mandarin Speaking
Location: Batam, Indonesia
Employment Type: Permanent / Full-time
Working Arrangement: Onsite, Batam
About the Role
We are looking for a Customer Service Executive – Mandarin Speaking to join a growing education business serving students and families across the region. In this role, you will be the first point of contact for parents, helping them with enquiries, program information, class arrangements, and day-to-day communication. You will build strong relationships with parents and ensure they receive a smooth and positive experience throughout their child's learning journey. This is a great opportunity for someone who enjoys communicating with people, building relationships, and working in an education-focused environment.
What You'll Do
- Act as the main point of contact for parents and families, handling enquiries through phone, messaging platforms, email, and other communication channels.
- Communicate with Mandarin-speaking parents and provide clear, friendly, and professional assistance.
- Understand parents needs and recommend or explain suitable programes, classes, and learning arrangements.
- Follow up with parents regarding enquiries, registrations, class schedules, trial sessions, and other arrangements.
- Coordinate closely with teachers and internal teams to ensure parents questions and requests are handled smoothly.
- Maintain strong and positive relationships with parents and provide a high level of customer experience.
- Handle feedback, concerns, and requests professionally, escalating issues to the relevant team when necessary.
- Keep customer information and follow-up activities accurately updated.
- Support day-to-day administrative and customer service activities related to students and parents.
What We're Looking For
- Fluent in Mandarin and English, both spoken and written.
- Previous experience in Customer Service, Client Servicing, Education, Hospitality, Retail, or other customer-facing roles.
- Strong communication and interpersonal skills, with the ability to communicate comfortably with parents from different backgrounds.
- Warm, patient, and service-oriented personality.
- Confident in handling enquiries, explaining information, and following up with customers.
- Good problem-solving and coordination skills.
- Comfortable using messaging platforms, email, and basic office tools.
- Willing to work onsite in Batam.
- Experience working with Mandarin-speaking customers or families will be an advantage.
