Customer Service E-Commerce (English Speaker)

Customer Service E-Commerce (English Speaker)

About the Company (TP)

TP (formerly Teleperformance) is one of the world's largest BPO companies, founded in 1978 in Paris, France. Today, TP operates in 100+ countries with over 500,000 employees worldwide. The company provides support to major international brands in sectors such as IT, social media, ecommerce, travel, and finance.

Job Overview

In this role, you will support a leading European ecommerce brand as part of a growing global operations team. This position offers an excellent opportunity to deepen your knowledge of the ecommerce industry and build a long-term career in an international and dynamic work environment.

Work Location

Kuta, Bali

Located in Lippo Mall Kuta

Easily accessible from Ngurah Rai International Airport

Work Arrangement

• Follows the Netherlands time zone
• 9 hours per workday, 5 days per week (2 days off according to shift schedule)
• Includes weekends and public holidays
• Night shifts may be required in the future depending on business needs
• Training schedule will be arranged for new hires

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in English
• Deliver high-quality customer service to ensure an excellent customer experience
• Ensure compliance with data protection standards and internal company guidelines

Required Qualifications

Must-Have:

• Minimum C1 English proficiency
• Open to ONLY local (Indonesian) candidates
• Minimum 1-2 years of experience within the same field

Benefits

• Competitive salary package
• International work experience
• Supportive and multicultural work environment