Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Shopee

Indonesia

8-10 Years

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Job Description

Job Description:

Ensure and monitor daily jobs dispatch to the drivers
Manage daily pickup allocations to drivers
Processing orders, requests & resolving problem shipments
Liaising with internal stakeholders on seller/buyer issues
Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service
Respond & follow up with customer enquiries for any missing/late deliveries
Able to answer enquiries and tickets within the timeline
Checking the proof of delivery according to the SOP
Create Reporting and insights for Operational Excellence Team
Assist the Operational Return Team with ad hoc duties

Requirements:

Minimum 3 years of customer service support
Experienced with MS Office skills
Patient and skillful in conflict resolution
Possesses high responsibility, disciplined and detail oriented
Good interpersonal and communication skills
Preferably a background in supporting delivery related enquiries

Education

Diploma

More Info

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 149644881

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Last Updated: 23-06-2026 08:27:34 PM

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