Customer Service Data Analysis

1-4 years
6 days ago 1 Applied
Job Description

Job Description:

  • Lead and manage project assigned to improve customer operations
  • Analyse and interpret data to support decision making and generate meaningful insights for Customer Service Team
  • Communicate ideas and findings in a logical and structured manner to management
  • Manage ad-hoc tasks and collaborate with other teams to resolve issues at hand
  • Create, maintain and optimise reports to help answer key business questions
  • Conduct deep dive analysis on symptomical issues to understand root causes
  • Support as data liaison between Customer Service Team and Business Intelligence Team

  • Minimum 1 years of work experiences (experience as a Business Analyst or Project Management is a plus)
  • Bachelor Degree in Accounting Business, Administration, Economics, Mathematics or any related fields
  • Excellent communication both verbal and written in Thai and English
  • High proficiency in Microsoft Excel and Powerpoint
  • Knowledge of SQL and Python is a plus
  • Possess analytical mindset with desire to work with data
  • Display logical problem solving skills with good structured thinking
  • Good workload prioritisation and high attention to detail
  • Comfortable to work independently as well as in a team


Job Source:

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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