Customer Service Data Analysis

Job Description:

• Lead and manage project assigned to improve customer operations
• Analyse and interpret data to support decision making and generate meaningful insights for Customer Service Team
• Communicate ideas and findings in a logical and structured manner to management
• Manage ad-hoc tasks and collaborate with other teams to resolve issues at hand
• Create, maintain and optimise reports to help answer key business questions
• Conduct deep dive analysis on symptomical issues to understand root causes
• Support as data liaison between Customer Service Team and Business Intelligence Team

• Minimum 1 years of work experiences (experience as a Business Analyst or Project Management is a plus)
• Bachelor Degree in Accounting Business, Administration, Economics, Mathematics or any related fields
• Excellent communication both verbal and written in Thai and English
• High proficiency in Microsoft Excel and Powerpoint
• Knowledge of SQL and Python is a plus
• Possess analytical mindset with desire to work with data
• Display logical problem solving skills with good structured thinking
• Good workload prioritisation and high attention to detail
• Comfortable to work independently as well as in a team