Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Job Duties And Responsibilities
Customer Service & Enquiries
- Respond to incoming emails, text messages and phone calls from customers in a timely and professional manner.
- Provide accurate and timely information about products, services, tours and reservation processes.
- Handle guest enquiries and resolve basic issues with professionalism and a customer-focused approach.
- Assist with follow-ups and simple administrative tasks related to customer enquiries and reservations.
- Maintain accurate records of communication and support provided.
Reservations & Booking Coordination
- Promote products and services to customers and drive sales conversions from initial enquiry to confirmed reservation.
- Review online bookings and ensure daily bookings are accurately updated.
- Update booking details in the master calendar and maintain accurate reservation records.
- Monitor tour enquiry inboxes and coordinate booking requests.
- Check tour availability with the tours team and confirm bookings with guests in a timely manner.
- Inform the In-Charge (IC) of any booking matters requiring follow-up or escalation.
- Support daily sales and reservation reporting.
Front Desk Operations
- Greet and check in guests or customers, prepare tickets, and perform front desk operations when assigned to campsite front desk duty.
- Manage bookings, walk-in enquiries and provide a brief introduction to the campsite.
- Ensure the front desk area is neat, welcoming and professional.
Team Coordination & Support
- Coordinate with internal teams to ensure a smooth customer experience.
- Perform any other ad-hoc duties assigned by the line manager.
Job Requirements
- Minimum GCE O Levels or equivalent.
- Candidates with prior customer service experience will have an advantage.
- Proficient in Microsoft Outlook, Excel and Word.
- Strong verbal and written communication skills.
- Excellent interpersonal and organisational skills, with a strong service mindset.
- Strong problem-solving and adaptability skills.
- Able to multi-task and work in a dynamic, fast-paced environment.
- Pleasant, friendly and warm disposition.
- Positive attitude and a team player.
Commitment
- Must be able to commit 3–4 days per week, including weekends and public holidays.
- Preferably able to commit for a minimum of 6 months.
