Customer Service Agent - Travel Account

Company Description ElevonHR, part of Elevon Corporate Services, is a premier recruitment firm with a global presence, dedicated to connecting organizations with high-caliber talent and embedded RPO solutions. With extensive experience across IT & Technology, Fintech, Social Media, Telecom, Entertainment, Retail, Infrastructure, and BPO sectors, ElevonHR supports businesses in building strong, scalable teams. The company focuses on tailored recruitment strategies that improve hiring efficiency and drive sustainable growth. Operating across the United States, Africa, Asia, and Europe, ElevonHR offers candidates access to diverse, international career opportunities.

ROLE: Customer Service Agent - Travel Account (English)

Location: Yogyakarta, Lippo Plaza, Indonesia

Salary:

* Fresher: IDR. 2.828.000

* Experience: IDR. 2.980.000

* KPI Allowance

* After TDS training they will be eligible for IDR 500.000 bonus

Language: B2 English (Fluent in English)

Education: Bachelor Degree

Work Hour: Rotaional Shift - 5 days a week, 2 days off, Eatlist Shify :6AM, Latest shift 10PM.

Start Date: Wednesday, October 7th, 2026.

Essential Functions/Core Responsibilities

* Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.

* Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.

* Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.

* Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.

* Assist customers with payment, booking confirmation, and other transaction-related concerns.

* Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.

* Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.

* Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.